Fraud Detection

MWD Federal Credit Union is committed to protecting our members’ accounts and personal information. We take many precautions as an organization; however, the best way to combat fraud is to educate our members on the various types of fraud and the ways to limit your risk of becoming a victim.

  • Guard Your Mail> Mail is easily stolen from personal mailboxes. You can prevent theft by placing outgoing mail in a secure United States Postal Service mailbox and by placing a lock on your mailbox.
  • Detect Suspicious Activity> Check your accounts and billing statements regularly, and keep tabs on bills and statements that don’t arrive as expected. MWD Federal Credit Union’s Online Banking provides immediate access to review your account balances and activity. Monitoring your account using Online Banking will help make you aware of suspicious activity and better able to report discrepancies in your account activity.
  • Monitor Your Credit> Watch out for denial of credit for no apparent reason and calls or letters about purchases you did not make. You are entitled to one free credit report each year from each of the three major credit-reporting agencies at www.annualcreditreport.com.
  • Don’t Give Out Personal Information> MWD Federal Credit Union will never contact members and ask for personal information such as Social Security Number, Member Number, debit/credit card numbers, PINs or passwords. Unless YOU contact the institution or company, do not give out personal information over the phone, through the mail or over the internet. Never respond to unsolicited emails.
  • Protect Your Passwords and Social Security Number> Whether you are at an ATM or personal computer, always be aware of your surroundings when accessing your money. Don’t use obvious passwords like your birth date, mother’s maiden name or last four digits of your Social Security Number. Do not keep your Social Security card in your wallet.
  • Shred Financial Documents> Before you discard them, shred documents with personal information.

If You’re a Victim:

Identity theft is no small matter. If you become a victim, it’s important that you report it immediately:

  • Contact all financial institutions, including MWD Federal Credit Union and all credit card issuers.
  • Go over your statements and report all cases of fraud.
  • Contact the three major credit bureaus and request a copy of your credit report and notify them of the situation.

Equifax Information Service, LLC

PO Box 105069
Atlanta, GA 30348
(800) 525-6285
Equifax.com

  • File a police report and obtain a copy for yourself
  • File a complaint with the Federal Trade Commission at ftc.gov/idtheft or call (877) ID-THEFT (877) 438-4338. Reporting your compliant can help law enforcement officials across the country with their investigations

For more information, or if you are a victim of identity theft, contact Member Services at (213) 217-6612.

Reporting Suspicious Activity

  • Contact us to report any suspicious activity, and please provide any phone numbers you were asked to call.
  • Forward a copy of any Smishing or Phishing emails to This email address is being protected from spambots. You need JavaScript enabled to view it.. If possible, include the email header information.
  • FBI: Report suspicious calls/emails to the Internet Crime Complaint Center
  • Social Security Fraud Hotline: If you suspect someone is using your Social Security number for fraudulent purposes, call the hotline at (800) 269-0271.
  • Department of Motor Vehicles (DMV): If you believe someone is trying to get a driver's license or identification card using your name and information, contact your local DMV.
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